FAQ

Inquire Time Response

Q: How can I ensure a timely response to my inquiries during peak seasons?

While response times may be slightly longer during peak seasons, we will do our best to prioritize urgent inquiries and maintain timely communication.

Q: What is the procedure for handling emergency orders?

Emergency orders are prioritized and processed as quickly as possible, but specific timelines may vary depending on the nature of the order and available resources.

Q: How do I handle urgent inquiries or requests?

For urgent inquiries, please contact us directly by phone or email, and specify the urgency of your request.

Q: How long does it take to get a response to a technical query about fabric properties?

Technical queries are typically answered within 24-48 hours, depending on the complexity of the question.

Q: How quickly can you provide technical specifications for a specific fabric?

We can provide detailed technical specifications, including composition, weight, width, and care instructions, within 24 hours.

Q: How do you handle cultural differences in communication?

We strive to understand and respect cultural differences, adapting our communication style to ensure effective and respectful interactions.

Q: Do you have staff who can communicate in English?

Yes, we have a dedicated team who can communicate fluently in English to assist international clients.

Q: How can I ensure effective communication with your team?

Clear and concise communication, including specific details and questions, is key to efficient communication.

Q: What is the best way to follow up on an inquiry?

The best way to follow up is through email or phone, referencing your original inquiry number or subject line.

Q: How will you keep me updated on the progress of my inquiry?

We will provide regular updates through email or phone calls, keeping you informed about the status of your inquiry and any relevant developments.

Q: What is the best time to contact you for a quick response?

The best time to contact us is during our regular business hours, which are typically 9 AM to 5 PM.

Q: How can I ensure a faster response to my inquiry?

Providing clear and concise information in your inquiry, including specific fabric requirements, quantity, and desired delivery time, can help expedite the response process.

Q: What factors can affect the response time to my inquiry?

Factors such as the complexity of the inquiry, the time zone difference, and the current workload can influence response times.

Q: How long does it take to get a response to a custom fabric design inquiry?

Custom design inquiries may require more time for initial consultation and design development, but we aim to provide a preliminary response within 3-5 business days.

Q: How quickly can you provide information on minimum order quantities (MOQs)?

We can provide information on MOQs for specific fabrics within 24 hours.

Q: How long does it take to get a response to a sample request?

Sample requests are typically processed within 3-5 business days, and the sample is usually shipped within 1-2 weeks.

Q: How long does it take to get a quote for a specific fabric order?

Once we receive your detailed inquiry, including fabric type, quantity, and specifications, we can usually provide a quote within 1-2 business days.

Q: Can I expect a real-time chat support option?

While we don’t offer 24/7 live chat support, our team is available during regular business hours to answer your questions promptly.

Q: What is the best way to contact you for a quick response?

The most efficient way to contact us for a quick response is through email or direct messaging on our website.

Q: How quickly can I expect a response to my initial inquiry?

Typically, you can expect a response within 24-48 hours, but it may vary depending on the complexity of your inquiry and the time zone difference.