FAQ

Purchase Order Process

Q: What ethical standards does SHAOXING Novi Textile adhere to?

SHAOXING Novi Textile is committed to ethical business practices, including fair labor and environmental responsibility.

Q: Are the fabrics certified?

Many of the fabrics offered are certified by reputable organizations, ensuring quality and safety.

Q: Are the fabrics sourced sustainably?

Yes, SHAOXING Novi Textile prioritizes sustainable sourcing and production practices.

Q: How can I get support after receiving my order?

You can contact customer support for any post-purchase inquiries or issues.

Q: What is the return and exchange policy?

SHAOXING Novi Textile has specific return and exchange policies. Contact customer support for details.

Q: What happens if my order is damaged during shipping?

SHAOXING Novi Textile has processes in place to handle damaged shipments. Contact customer support immediately upon receiving a damaged order.

Q: How long does shipping take?

Shipping times depend on the destination and chosen shipping method.

Q: How much does shipping cost?

Shipping costs vary based on the destination, weight, and dimensions of the order.

Q: Can I track the status of my order?

Yes, you can track your order status through a provided tracking number.

Q: How long does it take to process an order?

Order processing time depends on factors like product availability and customization requirements.

Q: What is the minimum order quantity?

Minimum order quantities may vary depending on the product and supplier.

Q: What payment methods does SHAOXING Novi Textile accept?

SHAOXING Novi Textile accepts various payment methods, including credit cards, bank transfers, and other options.

Q: How do I place an order?

You can place an order through the website, email, or phone.

Q: Can I request a sample of a fabric before placing an order?

Yes, you can request fabric samples to assess quality and color. Contact customer support for specific procedures.

Q: How quickly can I expect a response to my inquiry?

SHAOXING Novi Textile aims to respond to inquiries promptly, but response times may vary.

Q: What information should I provide when making an inquiry?

When making an inquiry, it’s helpful to provide details such as the type of fabric, quantity, desired quality, and any specific requirements.

Q: How can I inquire about a specific fabric or product?

You can inquire directly through the website, email, or phone.

Q: Does SHAOXING Novi Textile offer customization options?

While specific customization options may vary, it’s best to inquire with the customer support team to discuss your specific needs.

Q: How can I get in touch with customer support?

You can contact customer support through various channels, such as email, phone, or online chat. Specific contact information can be found on the website.

Q: What types of fabrics does SHAOXING Novi Textile offer?

SHAOXING Novi Textile offers a wide range of fabrics, including natural, knitted, synthetic, and specialty textiles.

Q: What types of fabrics does SHAOXING Novi Textile offer?

SHAOXING Novi Textile offers a wide range of fabrics, including natural, knitted, synthetic, and specialty textiles.