Privacy Policy

Shaoxing Novi Textile Import & Export Co., Ltd. is committed to protecting the privacy of its customers and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide us or that we gather during your interaction with our services.

Shaoxing Novi Textile Import & Export Co., Ltd. (hereinafter collectively referred to as “Shaoxing”, “Shaoxing Novi”, “We”, “Us” or “Our”) Privacy Policy describes how we collect, use, and disclose information when you visit or use our website, our mobile and website applications, any other website or mobile application that links to this Privacy Policy (collectively, the “Services”). By visiting Shaoxing Novi or using our Services you are accepting the practices described in this Privacy Notice.

Some Key Terms:

In this Privacy Policy, the terms:

• “Customers” (referred to collectively as “You,” “Your,” or “User”) encompass individuals or entities utilizing our services, including those who visit our website.

• “Your Content” refers to any data, information, or material submitted by you while interacting with or using our services.

What personal information about customers does Shaoxing collect?

The information we gather from customers can be categorized into four main types. This data enables us to tailor our services, enhance functionality, and improve your overall experience:

1. Information You Provide to Us

We collect and store any details you share with us through our site or other communication channels. For instance, when you sign up, you may provide information such as your name, business details (including address, email, designation, phone number, and website URL). While you have the option not to share certain information, doing so may limit your access to some features of our services. The information you provide is used for purposes like addressing your inquiries, connecting you with potential buyers or sellers, and staying in touch with you.

2. Information Collected Automatically

We automatically gather certain types of information when you interact with our website. For example, like many platforms, we use cookies to capture data such as your IP address, browser type, and browsing behavior. We also collect data when your web browser accesses our site or advertisements displayed on other platforms.

3. Information Collected via Mobile or Smartphones

When you use our apps, we may collect specific details, such as your device’s unique identifier or your location. This information is used to provide personalized services like tailored advertisements and location-based features. While you can adjust the permissions for our apps on your device, restricting access may limit your ability to utilize all app features.

4. Information from Other Sources

Our site and apps may include integrations with third-party tools, buttons, or services (e.g., a Facebook “Comment” button). We may collect data about your interactions with these features. Additionally, when you engage with such tools or view pages containing them, some information may be shared with the respective third party. Please refer to the privacy policies of these third-party services for more details. You can access a list of these third parties here.

Use of Information:

We may utilize your personal information for various purposes, including but not limited to the following:

• Managing and administering your use of our Services.

• Facilitating connections between buyers and suppliers.

• Gaining insights into your preferences and interests.

• Enhancing and improving our products and services.

• Personalizing your experience and streamlining your use of the Site.

• Serving relevant advertisements tailored to your interests.

• Booking and managing ads displayed on our website and apps.

• Addressing your inquiries or fulfilling your requests for information about our Services.

• Providing updates about our Services, including marketing materials and communications.

• Resolving issues with the Site, including technical challenges.

• Processing job applications submitted through the Site.

• Detecting and preventing fraud, identity theft, and other illegal activities while maintaining the Site’s integrity.

• Complying with legal obligations, such as responding to subpoenas, court orders, or judicial processes.

• Assisting law enforcement or participating in investigations related to public safety concerns.

• Resolving disputes and troubleshooting any issues.

• Supporting investigations or addressing complaints.

• Delivering relevant information or Services you request or may find interesting, based on prior interactions and with your consent.

Additionally, we may aggregate and analyze information collected from or about you to enhance your experience and improve our offerings. This data may include details such as your browser type, operating system, web pages visited, time spent on the Site, search queries, interactions with advertisements, and engagement with email communications. We may also track your preferences, including whether you’ve opted out of specific services or information sharing.

5. Sharing Information: Shaoxing Novi Privacy Practices

At Shaoxing Novi, we may share your personal information with select third parties who are required to use it solely for providing services that help us manage and operate our business efficiently. These third parties include business partners, suppliers, sub-contractors, advertisers, advertising networks, analytics and search engine providers, and payment processors. We may also share aggregated or non-identifiable information with third parties.

6. Payments and Payment Processing

Shaoxing Novi provides multiple payment methods to ensure secure transactions. We collaborate with various payment gateways, and reserve the right to change our payment service providers at any time. When making payments, your credit card information will also be subject to the privacy policy of the payment processor, in addition to ours. We recommend reviewing the payment processor’s privacy policy to understand their practices regarding the use, storage, and protection of your credit card information. Upon completing a transaction, a charge screen will serve as your electronic receipt, which we advise you to save or print for future reference. By making a transaction, you confirm that you are authorized to use the credit card, debit card, or other payment methods provided.

In addition to card payments, we also offer the following trade assurance payment methods for your convenience:

i . Telegraphic Transfer (T/T): T/T allows the buyer to transfer funds directly to the seller’s designated bank account through the bank’s wire transfer system. It’s fast for large-scale transactions but may incur high handling charges. The transfer speed depends on the banks involved and the countries of both parties. For example, “The buyer remits the payment to the seller’s bank account via T/T, with the transfer speed usually depending on the involved banks.”

ii. Letter of Credit (L/C): An L/C is issued by the buyer’s bank to the seller, with the bank assuming responsibility for the payment, making it ideal for high-risk transactions. The process is more complex, requiring the credit and qualifications of both the buyer and seller to meet higher standards. There are also issuance and handling fees. For example, “The seller can receive payment from the bank as long as the documents presented comply with the terms and conditions of the Letter of Credit.”

iii. Collection (D/P or D/A):

1. • Documents against Payment (D/P): In this method, the seller ships the goods and submits the necessary documents to the bank. The buyer can only take delivery of the goods once full payment is made. For example, “Under D/P terms, the collecting bank will release the shipping documents to the buyer upon receiving the full payment.”

   • Documents against Acceptance (D/A): In D/A, the buyer accepts the bill of exchange and relevant commercial documents through the bank, taking delivery of the goods. Payment is made when the bill matures. For example, “With D/A, the buyer receives the documents after accepting the bill of exchange and must pay when the bill becomes due.”

7. Storage and Transfer of Personal Information

Your personal information and files are securely stored on Shaoxing Novi’s servers, as well as on the servers of trusted third-party companies that we engage to assist with our services. Since we operate globally, your personal information may be transferred across national borders. We have servers located in India and Singapore, and the companies we work with may be based in various countries around the world.

The data we collect from you may be transferred to, and stored in, countries outside the European Economic Area (EEA). It may also be processed by personnel working outside the EEA, either for us or for our suppliers. Please note that the data protection laws in some countries may not provide the same level of protection as those within the EEA. By submitting your personal information, you consent to this transfer, storage, or processing. We will take all reasonable steps to ensure that your data is securely handled in accordance with this privacy policy.

While we strive to protect your personal information, please understand that the transmission of information over the internet is not entirely secure. Although we are committed to safeguarding your information, we cannot guarantee the absolute security of data transmitted to our site. Any transmission of data is at your own risk. Once we receive your information, we will implement strict procedures and security features to prevent unauthorized access.

8. Security of Your Information

At Shaoxing Novi, we recognize the importance of safeguarding your personal information. To ensure its protection, we implement reasonable administrative, technical, and physical security measures. These include the use of encryption for personal data and strict access controls to prevent unauthorized access. However, it is equally important for you to protect your password and computer from unauthorized access. Always sign off when using a shared computer to maintain your privacy.

While we take significant steps to protect your data, please note that no security system is entirely foolproof. Despite our efforts, we cannot guarantee the absolute security of your personal information.

9. Advertising and Links to Other Sites:

Shaoxing Novi displays interest-based ads both on our sites and unaffiliated platforms, using information from your interactions with our services. These ads are tailored to you based on activities like purchases or browsing our content. We use cookies, web beacons, and similar technologies to track ads you view, click, and interact with, helping us serve relevant ads. For more details, refer to our cookie policy.

Third-party services may also collect data about your use of our services across sites, and we are not responsible for their privacy practices. Our services may contain links to external websites or integrate with social networks like Facebook or Google. When you connect your social network account, we may access and share relevant information with these platforms according to their privacy policies. However, we are not liable for the privacy practices of these third parties.

10. Your Rights

• Right to Be Informed: You have the right to know whether we hold your personal information and the purposes for which it is processed.

• Right of Access: You are entitled to know the types of personal data we process, the reasons for processing it, and details of third parties with whom we may share your data. For more details, please refer to the list of third parties here.

• Right to Rectification: You have the right to correct or update the personal information we hold about you.

• Right to Erasure: You can request the deletion of your data from our systems. However, we may need to retain certain information for legal, business, or fraud prevention purposes. We will keep your personal information only for as long as necessary to provide services and fulfill legal obligations.

• Right to Data Portability: You are entitled to receive and reuse your personal data. You can either request this data from us or transfer it to a third party directly.

• Right to Object/Restrict Processing: You can object to or restrict the processing of your data in certain circumstances, such as when the data is inaccurate (while it is being verified), no longer necessary for its original purpose, or for direct marketing (you can stop marketing communications by checking boxes on our forms or opting out of emails).

In such cases, we will retain minimal data to note that you have opted out. To exercise these rights, please contact us at link. Please note that some of these rights may not yet be available as we work on improving our systems to comply, but we will do our best to address your requests.

11. Privacy of Children

At Shaoxing Novi, we prioritize the safety and privacy of children. We do not knowingly collect or request personally identifiable information from anyone under the age of 18. By using our services, including visiting our website, contacting our call center, engaging with our live chat, signing up, or logging in, you confirm that you are 18 years of age or older.

If you believe that a child under the age of 18 has shared personal information on our website, please contact us immediately at here, providing as much detail as possible to help us locate and remove the information.

If a parent or guardian becomes aware that their child, or any other child under 18, has provided us with personal information, we request that they contact us at here.

12. Tracking and “Do Not Track” Signals

Shaoxing Novi does not currently have a system in place to respond to browser “Do Not Track” signals or similar mechanisms that restrict the collection of information for online behavioral advertising. There is no industry-wide consensus on the meaning of “Do Not Track” in this context. As a result, like many other websites and online services, we do not adjust our data collection practices when we receive a “Do Not Track” signal from a visitor’s browser. For more information on “Do Not Track,” please visit https://www.allaboutdnt.com.

13. Questions/Changes to Policy

Shaoxing Novi values your feedback on our Privacy Policy. If you believe we have not adhered to this policy or if you have any questions or concerns regarding our privacy practices, please reach out to us at here.