Welcome to Shaoxing Novi Textile Import & Export Co., Ltd. (referred to as “Shaoxing Novi,” “we,” “our,” or “us”). These Terms and Conditions (the “Agreement”) govern your use of the services provided by Shaoxing Novi, including your interactions with our website, services, and product offerings.
By accessing or using our website, placing an inquiry, or entering into a contract with Shaoxing Novi, you agree to abide by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
1. Overview of Services
Shaoxing Novi is a B2B fabric wholesaler based in Shaoxing, China. We specialize in sourcing and exporting a wide range of textile products for businesses globally. Our offerings include natural fabrics, knitted fabrics, synthetic fabrics, and specialty textiles.
Through our website, customers can explore product categories, send inquiries, and engage in discussions with our team for further business processing outside the website. The full purchasing process involves multiple stages, including inquiry, communication, order confirmation, production, shipping, and post-purchase support, as detailed on our Purchase Process page.
2. Product Inquiry and Communication
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Inquiry Submission: You may inquire about specific fabric products by submitting an inquiry through email or our provided inquiry form. We will respond to your inquiries promptly with relevant product details, specifications, and pricing information.
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Communication: All communication regarding product specifications, pricing, payment methods, shipping details, and delivery timelines will be managed by our customer support team.
3. Order Process
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Order Confirmation: Once you place an order, we will send an order confirmation email, including details like the expected delivery date, payment information, and shipping charges.
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Production and Shipping: We source materials from trusted suppliers, ensuring the highest quality standards in manufacturing. Once production is complete, we will arrange for shipment via reliable logistics partners, providing you with tracking information for your order.
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Post-Purchase Support: After shipment, our support team will assist you with any post-purchase inquiries to ensure a smooth delivery experience.
4. Payment and Pricing
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Pricing: The pricing for all fabrics and products is provided on inquiry and may vary depending on material selection, order quantity, and other factors.
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Payment Terms: All payments must be made in accordance with the payment methods and terms agreed upon during the order confirmation stage. The payment may include upfront deposits and balance payments prior to shipping.
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Taxes and Duties: Any applicable taxes, import duties, and other fees related to the importation of products are the responsibility of the buyer.
5. Shipping and Delivery
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Shipping: Shaoxing Novi partners with trusted logistics companies to ensure safe and timely delivery. Shipping charges will vary depending on the destination and the size of the order.
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Tracking: You will receive tracking information once your order has shipped to monitor delivery progress.
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Delivery Delays: While we strive for timely delivery, we are not responsible for delays caused by customs, shipping carrier issues, or other unforeseen events.
6. Product Quality and Returns
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Quality Assurance: We ensure all our fabric products meet the agreed specifications and quality standards. If there are any issues with the quality of the delivered product, please contact us within [insert number of days] days for resolution.
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Returns: Due to the nature of our business and custom orders, returns are not accepted unless the products do not meet the agreed specifications. If a return is necessary, we will work with you to resolve the issue on a case-by-case basis.
7. Intellectual Property
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Ownership of Content: All content on the Shaoxing Novi website, including text, images, logos, and product designs, is owned by Shaoxing Novi or its licensors and is protected by intellectual property laws.
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Usage of Products: All products and designs provided by Shaoxing Novi are intended for business purposes only and may not be used for personal resale or unauthorized distribution without prior written consent.
8. Limitation of Liability
Shaoxing Novi will not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or services. Our liability is limited to the amount paid for the specific product or service causing the issue, as applicable under the law.
9. Privacy and Data Protection
Shaoxing Novi respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
10. Compliance with Laws
By using our services, you agree to comply with all applicable local, state, and international laws related to the purchasing and exportation of textile products.
11. Amendments
Shaoxing Novi reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any such changes will constitute your acceptance of the updated terms.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of China. Any disputes arising from or in connection with this Agreement shall be resolved through binding arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC).
13. Contact Information
For any questions regarding these Terms and Conditions or any other inquiries, please contact us at:
Shaoxing Novi Textile Import & Export Co., Ltd.
Room 1606-B, No. 1227 Jinke Bridge Avenue, Keqiao District, Shaoxing City, Zhejiang Province, China.
inquiry@novifabric.com
By using our services, you acknowledge and agree to these Terms and Conditions.
